Knoxify

As I’m sure our in-house real estate agent will agree, the hous­ing mar­ket isn’t what it used to be. Times are tough and stress lev­els are run­ning higher than normal.

But for some crazy rea­son that didn’t stop my wife and I from jump­ing right in, look­ing for the per­fect house to suit our first-time-buyer needs. Being the home buy­ing new­bies we were, we turned to Suzy Trotta, shoot­ing hun­dreds of ques­tions her way in hopes of find­ing some answers. Not only did Suzy have the answers, she helped us find the house we’d been dream­ing of. Only one prob­lem: we needed a mortgage.

My wife and I are fru­gal and detail ori­ented, two traits I’m sure every lender has expe­ri­ence with. Suzy pointed us to Kristin Aboue­lata at Mort­gage Investors Group (MIG) for help.

As any home buyer has expe­ri­enced, we ran the gamut of “please give me a loan” processes. Sign here, sign there, we relied on Kristin to get us through some of the most stress­ful times of our lives.

We relied on friends and rel­a­tives to tell us just how non-customer cen­tered the hous­ing and con­struc­tion indus­try is. Kristin proved them wrong.

Through the entire process Kristin worked dili­gently to meet our needs, leav­ing an impres­sion on us that will last a life­time. So much so that we even referred Mr. Bee­son to her for his loan.

After leav­ing the clos­ing table and say­ing our goodbye’s, we thought we’d cross paths with Kristin many years down the road, when we pur­chased a new home. How­ever, when I received my very first and also incor­rect Escrow state­ment in the mail, Kristin (via Suzy) wasn’t far away.

After only one e-mail, Kristin had an MIG cus­tomer ser­vice expert on the prob­lem like white on rice. Within only a cou­ple busi­ness days, Kristin and her team con­tacted the bank that bought my loan, described the prob­lem and arrived at a solu­tion that was favor­able to us. Wow!

I could talk for hours about Kristin and her team at MIG but all you need to know is that she’s the best. She’s extremely respon­sive to inquiries, cur­rent on her lend­ing knowl­edge and as pro­fes­sional as any­one I’ve met in any indus­try. Most impor­tantly, she cares about her customers.

If you’ve got a good mort­gage or real estate story or if you’ve dealt with MIG be sure to leave a comment.

Cus­tomer Cen­tered is a series of posts that show­case Knoxville busi­nesses that actu­ally care about their cus­tomers. If you have a story to share send it our way.