No more paper towels. No more pellet-shaped ice. Coleslaw recipe change. No customer service. Has Sawyer’s lost it’s greatness?
For nearly 9 years I have always enjoyed Sawyer’s for their “never frozen” chicken fingers, famous Sawyer’s sauce and laid back atmosphere. But that all changed last week.
During my recent visit to the 6914 Kingston Pike location, I was greeted with poor customer service, no pellet-shaped ice to fill my cup, no “Hooters-esque” paper towels on the tables and coleslaw that my grandmother would have been ashamed of. Maybe I went overboard with the pellet-shaped ice but that stuff is to die for. It is what has made Sawyer’s, well, Sawyer’s.
What gives guys? Why do away with staples of Sawyer’s greatness?
Things that have made you worth visiting are now gone. I sure hope things go back to the way they were or you may lose this customer forever.